01. Introduction & Scope of Agreement
Welcome to Voyage Bangladesh. These Terms and Conditions constitute a legally binding agreement between you (the “Traveler”, “Lead Guest”, or “Client”) and Voyage Bangladesh (“Company”, “we”, “us”, or “our”), governing all travel reservations, holiday packages, houseboat charters, resort bookings, visa consultations, and customized itineraries arranged through our website, mobile communications, or official sales offices.
By confirming a booking, remitting an advance deposit, or receiving an official booking voucher from Voyage Bangladesh, you formally acknowledge that you have read, understood, and consented to these Terms and Conditions in full.
02. Booking Procedure & Confirmation Policy
Reservations for all tour itineraries, resort accommodations, and houseboat voyages must follow our verified booking workflow:
- Booking Request: Bookings may be initiated via our official website (voyagebangladesh.agency), verified WhatsApp hotlines, or official corporate email.
- Advance Deposit: A reservation is considered tentative until a non-refundable advance deposit (standardly 50% for domestic packages and up to 70% for peak-season houseboat charters or international bookings) has been successfully verified.
- Official Voucher Issuance: Upon payment verification, an official Voyage Bangladesh Booking Confirmation Voucher will be issued containing your booking reference number, confirmed itinerary breakdown, designated partner contacts, and check-in guidelines.
- Balance Remittance: The outstanding balance must be settled no later than seven (7) days prior to the departure date, unless alternative written payment terms have been agreed upon in your invoice.
03. Pricing, Tariffs & Payment Methods
All package rates, hotel tariffs, and houseboat charter fees published on our platform are quoted in Bangladeshi Taka (BDT) for domestic services, or designated international currencies with exact BDT conversion rates specified on booking invoices:
- Tariff Inclusions: Unless explicitly noted otherwise, quoted package prices include specified accommodation, listed meal plans, designated sightseeing transfers, and licensed guide services as outlined in each published package.
- Tariff Exclusions: Personal expenses, telephone/laundry charges, optional adventure activities, camera/drone entrance permits levied by government agencies, excess baggage, and tips/gratuities are not included in base tariffs.
- Accepted Payment Channels: Payments may be remitted via authorized bank transfers (BEFTN / RTGS / NPSB), designated corporate mobile financial services (bKash Merchant, Nagad Merchant), or major debit/credit cards through our encrypted payment gateway.
- Seasonal Rate Adjustments: Tariffs are subject to adjustment during peak holiday seasons (Eid holidays, Durga Puja, Christmas/New Year, and long national weekends) if government taxes or primary transport tariffs change prior to booking confirmation.
04. Cancellation, Refund & Amendment Schedule
If you need to cancel or amend your confirmed reservation, written notice must be submitted to our bookings desk via email at voyagebdofficial@gmail.com or verified WhatsApp hotline. The effective date of cancellation is the date written notice is received during business hours (Saturday – Thursday, 10:00 AM – 7:00 PM).
| Cancellation Timeline |
Applicable Fee |
Refund Entitlement |
| 30 or more days before departure |
10% Administrative Charge |
90% Refund |
| 15 to 29 days before departure |
30% Package Charge |
70% Refund |
| 7 to 14 days before departure |
50% Package Charge |
50% Refund |
| Less than 7 days / No-Show |
100% of Total Package Value |
Non-Refundable |
Peak Season & Houseboat Exception: Due to extreme vessel and cottage demand in Tanguar Haor, Sajek Valley, and Sundarbans during peak winter and holiday weekends, advance deposits for private vessel charters or high-demand cottages are strictly non-refundable within 14 days of departure.
05. Force Majeure & Weather Protocols
Voyage Bangladesh and its travelers understand that travel in riverine, coastal, and hill regions is subject to natural environmental phenomena and statutory safety directives:
- Force Majeure Events: Neither party shall be held liable for failure or delay in fulfilling contractual obligations when prevented by occurrences beyond reasonable control, including adverse weather warnings issued by the Bangladesh Meteorological Department, flash floods, tropical cyclones, river tidal surges, inland waterway traffic suspensions by BIWTA, political strikes/hartals, or sudden road closures.
- Safety-First Itinerary Rerouting: If a scheduled waterway route (such as Tanguar Haor navigation or Sundarbans estuary cruising) or hilly transit (such as the Khagrachhari–Sajek army convoy) is restricted by local civil administration or law enforcement authorities, our tour guides and captains reserve the right to alter the route or offer alternative safe sightseeing.
- Refund Limitations on Force Majeure: In the event of a total cancellation caused by Force Majeure prior to departure, Voyage Bangladesh will refund all recoverable payments after deducting unrecoverable supplier commitments (non-refundable vessel fuel allotments, government forest permits, or prepaid hotel reservations). Alternatively, travelers may carry over 100% of the funds as a credit voucher valid for twelve (12) months.
06. Traveler Documents, Visas & Border Compliance
Every guest is personally responsible for holding authentic, valid travel identification and immigration clearances:
- Domestic Identification: All adult guests must carry an original National Identity Card (NID), Passport, or valid Smart Card throughout their journey for mandatory police checkpoints (e.g. Sajek Valley Baghaihat army camp), forest entry points, and hotel check-in registration.
- International Passport Validity: For all international tours (India, Maldives, Thailand, Malaysia, Nepal, Bhutan, Sri Lanka, Indonesia), passports must possess a minimum of six (6) months validity remaining from the intended date of return, with at least two blank visa pages.
- Visa Advice & Issuance Disclaimer: While Voyage Bangladesh provides document verification, appointment scheduling, and application guidance, the grant or refusal of any tourist visa is at the sole discretion of the respective sovereign embassy or immigration authority. Visa processing fees and consular fees are non-refundable once applications are lodged.
07. Houseboat, Cruise & Ecological Regulations
Voyage Bangladesh is deeply committed to environmental stewardship and sustainable ecotourism across sensitive ecological zones:
Tanguar Haor & Sundarbans Code of Conduct:
- Zero Single-Use Plastic Policy: Guests are strictly prohibited from discarding plastic bottles, polythene bags, food wrappers, or foreign debris into wetlands, rivers, or forest floor. All waste must be deposited into designated vessel disposal bins.
- Life Jacket Mandate: Wearing standard life jackets during speed boat transits, small dinghy excursions, and haor swimming sessions is compulsory for every passenger, regardless of swimming ability.
- Quiet Zones & Wildlife Respect: Playing loud amplified sound systems, microphones, or musical instruments inside ecologically protected zones (such as Sundarbans silence zones and watch towers) is strictly prohibited by Bangladesh Forest Department regulations.
08. Limitation of Liability & Travel Insurance
While Voyage Bangladesh exercises the highest professional care in selecting licensed transport operators, certified vessel masters, and accredited accommodation partners:
- Third-Party Supplier Disclaimer: Transport carriers, domestic airlines, resorts, and boat operators operate as independent contractors. Voyage Bangladesh shall not be held liable for personal injury, illness, property loss, or flight delays arising from third-party vendor operations.
- Baggage & Valuables: Travelers are solely responsible for safeguarding their personal belongings, mobile devices, cameras, and jewelry during transits and resort stays.
- Travel Insurance Recommendation: We strongly urge all travelers, particularly on international tours and wilderness excursions, to procure comprehensive travel and medical insurance covering emergency medical expenses, trip cancellations, and baggage loss.
09. Governing Law & Dispute Resolution
These Terms and Conditions, and any agreements entered into with Voyage Bangladesh, shall be governed by, construed, and enforced in accordance with the substantive laws of the People’s Republic of Bangladesh.
In the event of any question, dispute, or disagreement arising from a booking or tour execution, the parties shall first endeavor to settle the dispute amicably through good-faith mutual negotiations. If unresolved within thirty (30) days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts located in Dhaka, Bangladesh.
10. Official Contact Information & Grievance Desk
If you have questions regarding these Terms and Conditions or wish to lodge a formal booking inquiry or service grievance, please contact our administrative desk:
