01. Introduction & Privacy Commitment
Voyage Bangladesh (referred to as “we”, “our”, or “us”) operates voyagebangladesh.agency and provides customized travel management, vacation tour packages, houseboat charters, resort bookings, and visa facilitation services. We are dedicated to safeguarding the personal privacy, financial confidentiality, and data integrity of all travelers, website visitors, and corporate clients.
This Privacy Policy explains how we collect, process, store, and protect your personal information when you browse our website, make a travel reservation, or communicate with our support team.
02. Personal Information We Collect
To arrange travel itineraries, hotel check-ins, and mandatory government permissions, we collect relevant guest information including:
- Contact & Identification Data: Full legal name (matching passport/NID), email address, mobile phone number, WhatsApp contact, residential address, emergency contact person, and nationality.
- Immigration & Permit Documents: Passport copies, National ID (NID) numbers, dates of birth, and visa copies required by civil administrations, forest departments, and border authorities (e.g. Sajek Valley Baghaihat army camp clearance, Sundarbans forest entry permits, and international embassy submissions).
- Booking & Travel Preferences: Room occupancy requests, dietary requirements, flight schedules, bed preferences, and physical health notes relevant to adventure activities.
- Financial & Transaction Details: Bank transfer reference slips, bKash/Nagad transaction IDs, billing addresses, and invoice payment receipts.
03. How We Collect Your Information
We gather personal data directly through verified, authorized channels:
- Direct Website Inquiries: When you complete an inquiry or booking form on our portal.
- Direct Communication Channels: When you communicate with our travel advisors via verified WhatsApp hotlines, telephone calls, or corporate email.
- Booking Execution Forms: When you provide passenger manifest forms for group tours, private houseboat charters, or airline ticketing.
- Automated Browsing Analytics: Standard non-identifying server logs, device types, browser versions, and session cookies that help optimize site performance.
04. Purposes of Data Processing
Your personal data is collected and processed exclusively for legitimate travel operations:
- Itinerary Execution: Reserving rooms at partner resorts, securing houseboat cabins, issuing airline tickets, and coordinating local transport drivers.
- Permit Approvals: Submitting legally required passenger manifests to Bangladesh Forest Department, Bangladesh Coast Guard, and local security convoys.
- Communication & Support: Delivering booking confirmations, voucher updates, weather alerts, itinerary modifications, and emergency notifications.
- Payment Verification: Verifying deposits, generating official digital invoices, and processing authorized refunds according to our policy.
05. Payment & Financial Security
Voyage Bangladesh maintains strict financial data protection protocols:
Payment Data Protection Standards:
- PCI-DSS Compliant Processing: All online credit/debit card transactions are processed directly through bank-grade, PCI-DSS compliant payment gateways with 256-bit SSL encryption.
- Zero Card Data Storage: Voyage Bangladesh never stores, captures, or views full credit card numbers, CVV security codes, or banking PINs on our web servers.
- Verified Mobile Financial Services: All bKash and Nagad payments are processed through official corporate merchant accounts with instant system transaction verification.
06. Third-Party Supplier Sharing & Strict Non-Sale Policy
Voyage Bangladesh maintains an absolute policy regarding client data confidentiality:
Zero Marketing Sale Guarantee: Voyage Bangladesh has never sold, rented, or traded client contact lists or traveler profiles to advertising networks, telemarketers, or commercial brokers, and never will.
Personal data is shared strictly and solely with verified suppliers necessary to deliver your booked travel services:
- Airlines & GDS Networks: Passenger names, passport numbers, and dates of birth for ticket issuance.
- Resorts & Partner Hotels: Guest names and contact details for confirmed room check-in registration.
- Houseboat & Cruise Operators: Mandatory passenger manifests submitted to river authorities, coast guard, and vessel captains.
- Diplomatic Embassies & Consulates: Official visa documentation requested by destination governments for visa facilitation clients.
07. Cookies & Tracking Technologies
Our website utilizes standard cookies and browser technologies to optimize your experience:
- Essential Functional Cookies: Keep your browsing session active and remember currency/package preferences.
- Performance & Analytics: Measure website traffic patterns and popular destinations to improve loading speeds and user navigation.
- You can choose to disable or clear cookies through your browser settings at any time without restricting core booking inquiry features.
08. Data Storage & Security Standards
We implement technical and organizational safeguards to protect your personal data:
- Full SSL Encryption: Every communication between your web browser and our servers is secured by 256-bit Secure Socket Layer (SSL/TLS) encryption.
- Restricted Access Control: Only authorized booking personnel with documented confidentiality obligations are granted access to traveler files.
- Data Retention Limitations: Personal records are retained only as long as necessary to complete travel services, fulfill legal/tax reporting requirements, or assist with future re-bookings.
09. Your Rights & Data Erasure
Under applicable data privacy principles, you hold full rights regarding your personal information:
- Request a digital copy of the personal information we hold on your file.
- Request correction of any outdated, inaccurate, or incomplete information.
- Request permanent deletion of your non-essential contact records from our active databases.
- Opt out of promotional emails or holiday broadcasts at any time by replying “STOP” or notifying our support desk.
10. Children’s Privacy Protection
Voyage Bangladesh does not knowingly collect personal information directly from children under 13 without verifiable parental or guardian authorization. All family bookings and minors’ passport details must be submitted directly by a parent or legal guardian.
11. Policy Modifications & Updates
Voyage Bangladesh reserves the right to periodically update this Privacy Policy to reflect evolving regulatory requirements or operational improvements. Any revisions will be published on this page with an updated effective date badge.
12. Contact Us & Privacy Compliance Desk
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our administrative desk:
